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Social Media and Social Technologies time and strategy

Posted by: admin on Set 26, 2009

Tagged in: Tips and Tricks , Social Technologies , Social Networking , Social Media , Social CRM , Joomla Training , Joomla Development , Joomla Design , Joomla CMS , eCommerce , CRM Integration , Content Management Systems , Business Solutions

Social Media and Social Technologies have many new building blocks and take time to impliment

Keep an eye on these folks to learn the current trends in Social Web Technologies

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CRM 2.0 Are you listening to your customers...

Posted by: admin on Set 23, 2009

Tagged in: Tips and Tricks , Social Technologies , Social Networking , Social Media , Social CRM , Joomla CMS , Info@hand CRBM , Info@hand , Customer Relationship Management , CRM Integration , Content Management Systems , Business Solutions

Waking up to Social CRM and the "Conversation"

I wrote a piece a while back about Customer Conversation Management or "CCM" which is really the essence of the new CRM 2.0 and now getting the label Social CRM. Regardless of the term you prefer to use to describe it the reality is that the customer is in charge of the engagement these days since they now have so many choices and your competition is global. I have plenty of blog articles here that further explore this concept but when I found this video, I had to put it up since it hits the core of the problem many companies have today with their customer engagements.

http://www.youtube.com/watch?v=pM7ZaamZzDA

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