JomSocial and Joomla CMS help to initiate conversations
JomSocial is a perfect tool for meeting the demands of the marketplace and our overall shift in cultural interaction notably called “socialeconomics”. I have been reading a great new book by this title and in it there are many fascinating examples of how our society, now plagued with multi-tasking and the pace of a race car on the finishing lap, is using social media to “knock of several birds with a single stone” sort of speak. I recently started a new social community as a tool to centralize information about some of my views and those that I have collected about Public Education. The idea was to build conversations around topics that can help folks better understand not only what is at stake but perhaps where they can contribute their ideas and creativity in a way that can have impact on the end game. This www.givetoed.org community allows folks to interact with most of the popular social networking and community collaboration tools in a way that remains personal yet captures the spirit of teamwork.
Platform for communication, collaboration and education
Social Media, Social CRM and Social Networking... Is this a fad or a fundamental change in the way we communicate? I have grown fond of a video series “Did you know?” which has some interesting facts about our changing times and I think this fascinating information is a real reflection of what is driving much of the social revolution and effects of globalization. Some of these have overlap of information but each as a little different twist and additional facts to consider.
CRBM is a buzz in the marketplace and your competitive advantage in a slumped economy
In any given business week customer relationship management (CRM) is growing significantly in the blogosphere buzz and interest of business managers. The typical customer relationship management business processes involve collaboration between many folks across various roles within
your organization. It is a tall order for any technology solution to bridge these gaps and create a user experience that unique people in unique roles can easily adapt to if they are accustom to particular processes. Most folks like to figure out their job, get good at it and then coast for a while once they get comfortable. If you are the one pushing a new process, technology solution and more stuff for them to learn and think about then you are not always appreciated for the value you can bring them.
I often kid with my wife, friends and family about our/my business being like a second wife that is much needier than my “
;first” wife. Not that my wife is needy, she is actually very independent. However, the point I make is that owning and managing a small business can be very demanding on your time and mental bandwidth. One of the other challenging things with many small businesses is the required office space and software and hardware resources required typically to get everyone working to serve your customers in a common direction. So this is where the idea of a Virtual Office became so appealing to me. We started our business we spent a lot on building out office space and investing in assets that today actually collect dust since we have shifted everything to a virtual space. I once thought I would have a team of busy beavers working on our little office space and we would have long winded conversations around the water cooler as in most traditional offices. I was wrong though, since meetings on site became much less frequent and as our workforce grew with independent consultants located across the United States and abroad. So this has actually saved us a lot of money since we have lower facility maintenance costs and overhead. It also provided our workforce to have more freedom and independence, thus improving their productivity and increasing loyalty.
The other key component of a Virtual Office is that the tools typically have a variety of business automations that can, if you configure them correctly, actually let your business talk to you, your workforce and your customer in real-time. With event triggered workflows and collaboration tools you can interact and respond faster and much more efficient than ever before. I am a bit of a geek so I like web based tools and have spent the better part of the last 10 years researching and experimenting and even building from the ground up tools to fulfill this dream of a Virtual Office that could connect a geographically dispersed workforce and offer the real time collaboration that made doing business fun.
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