Business intelligence is definitely at the top of the  pyramid when it comes to

mining the benefits of the new web 3.0 which is essentially the next generation of "socially aware" consumers and rich business systems becoming more popular and  affordable for small businesses. We will fully explore this in other articles but with the vast amounts of data being processed daily without the interaction of good business automation or BI tools you could be shooting in the dark and easily get left behind. Quick note; the average BI IT spend is up 49% in 2009 even in the down turn economy.

I recommend getting started with two key concepts:

Comment (0) Read More...

When you look at Google trends for searches on info@hand it is relatively invisible when compared with other similar software solutions. However, as you will see with a closer look this “CRBM Platform” it has more features, greater extensibility and a much lower cost of ownership.

Little testimonial... We have been using the (Customer Relationship Business Management) system for the past 3 years.I guess you could say we are power users since we leverage the

• project management,
• account management,
• HR and timesheets,
• sales pipeline management,
• emarketing campaign management,
• workflows & business automations,
• the mobile portal,
• integration with MS outlook,
• ecommerce with Joomla CMS,
• synchronization with QuickBooks

and virtually all of the available features. Wow! Quite a mouthful… hummm?

Comment (0) Read More...

In the coming weeks we are spending a lot of time trying to see where our company can fit into the Platform as a Service model (PaaS). We have so much to offer our customers with a complete technology solution and complimentary consulting, support and training services. In addition to a great network of consultants, powerful hosting infrastructure and technical team we have a complete eCommerce/Social Networking CMS -to- Full featured CRM -to- Accounting and ERP for a full transaction life cycle management system.  The Customer Relationship Business Management (CRBM)  info@hand leverages powerful connections to the Joomla CMS and synchronization integrations with Inuit's QuickBooks and Microsoft's Outlook. Since Info@hand is based on the open source SugarCRM project and the Joomla CMS has over 4600 extensions the technology side of this platform is virtually unlimited with configuration, extensibility and scalability options.

We have found he hard part of all of this is communicating the vast power of such a technology platform "Integration" or "System Consolidation" combined with our expertise into a nice easy to understand message that folks can swallow in a single sound bite.

I think Platform-as-a-Service (PaaS) is getting close to a model we can go after as we shape CNP Integrations to meet the challenges in the ever changing and crowded marketplace.

Comment (0) Read More...

How important is a CRM Software Application for your SMB?

How important is your costumer database to you? Indeed you would reply as it is priceless. As we all know, a business that provides costumer service lives and dies on keeping the customers happy and pulling new customers into your business on a regular basis. If you

have to take care of a lot of customers or are constantly searching out new clients, then a CRM Softwareapplication can help you with this. What exactly can the online software do?

Comment (0) Read More...

One of the big mistakes many organizations make is that they think technology is the solution and they forget the human integration aspects of deploying CRM. Since CRM is not a technology but more of a business philosophy that in today’s economy is a MUST if you are going to scale any business beyond a small storefront or basement startup.

I like /">Paul Greenberg’s definition of CRM since so far in my experience with CRM this holds true. “CRM is a philosophy and a business strategy, supported by a system and a technology, designed to improve human interactions in a business environment.”

Now the more you learn about CRM you will realize there are many different flavors both in the Strategic approach as in the discussions around Social CRM where I have posted other articles and you can find much about them in many books on the topic and a brief overview in my blog. With the big boom of Twitter and other social networks we have a bit of a paradigm shift and a fast moving target to catch but the same human principles of how people interact with each other and technology are consistent.

Comment (0) Read More...