Build Value by following a success program and planning carefuly

I have been following the ITtoolbox.com discussions lately and ran across these comments below. It reinforces much of what we have learned and why we have designed a consulting practice around our Value Building Methodology. Notice the date of these articles. In other words this is not new information but folks are still making the same mistakes nearly 4 years later.With the new Social CRM and social technologies that we have to now integrate into these systems it is only going to get more challenging.

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Social Media, Social CRM and Social Networking... Is this a fad or a fundamental change in the way we communicate? I have grown fond of a video series “Did you know?” which has some interesting facts about our changing times and I think this fascinating information is a real reflection of what is driving much of the social revolution and effects of globalization. Some of these have overlap of information but each as a little different twist and additional facts to consider.

Source:

http://ow.ly/kBST

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CRBM is a buzz in the marketplace and your competitive advantage in a slumped economy

In any given business week customer relationship management (CRM) is growing significantly in the blogosphere buzz and interest of business managers. The typical customer relationship management business processes involve collaboration between many folks across various roles within

your organization. It is a tall order for any technology solution to bridge these gaps and create a user experience that unique people in unique roles can easily adapt to if they are accustom to particular processes. Most folks like to figure out their job, get good at it and then coast for a while once they get comfortable. If you are the one pushing a new process, technology solution and more stuff for them to learn and think about then you are not always appreciated for the value you can bring them.

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